FAQ and Help

How do I contact FixdPicks?


Please contact us via email at info@fixdpicks.com. You can also click here to fill out a contact form.




How does FixdPicks work?


FixdPicks utilizes the power of artificial intelligence (AI) to give subscribers the upper hand in sports betting. The proprietary AI model makes predictions on upcoming games and provides subscribers premium picks and insight which can be used to bet on their preferred betting platform. Each pick has a confidence level which represents how confident the AI is in that particular pick hitting. Subscribers can choose from an NBA monthly plan or a NBA season plan both with a free 30-day trial.




What is the FixdBlog?


The FixdBlog is a tool that anyone can use to stay informed on critical NBA games or happenings, get recommendations on hot games, and view training tutorials to boost their win percentage and return on investement (ROI). FixdPicks strives to provide its subscribers with winning picks and strong returns and as such, the blog is recommended for everyone from new bettors all the way up to seasoned veterans.




What sports does FixdPicks provide picks for?


Currently, we only provide picks for the NBA. The development team is currently working on leagues including the NFL, and NCAA basketball. Join our email list for updates and release dates!




Does FixdPicks have an app?


The FixedPicks app is currently being developed for both Apple and Android phones. Join our email list for updates and release dates!




How much does a FixdPicks subscription cost?


​FixdPicks offers two subscription options which gives you access to all picks, confidence level for each pick, and an ideal time to bet indicator. You can choose from a monthly recurring subscription which charges each month during the NBA regular and postseason, or an NBA season recurring subscription which charges each year. Both memberships will automatically renew at the end of their billing cycles but you can unsubscribe at any time by contacting us at info@fixdpicks.com. See subscription costs here.




What are cold, warm, and hot picks?


Every pick is graded by the AI on a scale depending on how confident it is in that particular pick hitting. Hot Picks are picks the AI is most confident in and they are the most likely to hit. We strongly recommend these.
Warm Picks the AI is moderately confident in. Althought they are less likely to hit than Hot Picks, if you are looking to take on more risk and bet more games, we recommend using both Hot and Warm Picks together. Cold Picks the AI is the least confident in. If you are looking to take on maximum risk and bet on a lot of games, we recommend using them along with the Hot and Warm Picks. Just below the lines (for mobile), or to the very right of the lines (for desktop), you will find the pick for Spread, Total, and Moneyline. You will also see the words "Hot", "Warm", or "Cold" telling you the confidence level of the pick. A colored bar also shows how confident the pick is.




How do I change the payment method connected to my FixdPicks account?


Subscribers can login to their account to change their payment method.




What happens to my FixdPicks subscription at the end of my billing cycle?


Subscription options automatically renew at the end of their billing cycle which is one period from the date of purchase. For example, if a monthly membership was purchased on March 14th, the membership would be automatically renewed and the card on file charged the following month on April 14th. This applies to both monthly and yearly subscriptions.




How do I cancel my FixdPicks subscription?


Subscribers can Login to their account to cancel their subscription and click on My Subscriptions.

Subscriptions can also be canceled by contacting us via email at info@fixdpicks.com, calling +1 (414) 502-9440, or clicking here to send us a message.




What if I'm not seeing any emails from FixdPicks?


Check your spam or promotions folder for our emails that unintentionally ended up there and add info@fixdpicks.com to your contact list.




What if a loved one or I has a gambling problem?


If you or a loved one has a gambling problem, call the National Problem Gambling Helpline at 1-800-522-4700.




How does the free trial work?


Each of our plans comes with a free 30-day trial. You will be asked to put in your payment information but you will not be charged until the 30 days is up. You can cancel the free trial at any time by clicking your photo > My Account > My Subscriptions.




What are the payment options?


PayPal is currently the only option to make a secure payment. FixdPicks is currently working on adding other methods including a credit card option.




How does the FixdPicks Guarantee work?


When you purchase a FixdPicks MONTHLY subscription, you will automatically recieve a free 30-day trial. During this free month, if our Hot Picks (the AI's most confident picks) end up with less than a 53% win percentage, you will recieve an additional two free months. IMPORTANT: Your PayPal account will still be charged for the two months, however, you will see the payments sent back to you within 7 days. When you purchase a FixdPicks YEARLY subscription, you will automatically recieve a free 30-day trial. During this free month, if our Hot Picks (the AI's most confident picks) end up with less than a 53% win percentage, you will recieve a payment back to your PayPal account for two free months within 7 days. IMPORTANT: You will receive one lump payment for the two months based on the subscription cost. (Subscription Cost/8 months of NBA)*(2 months free) = Your one lump payment sent back to you.





 
 
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FixdPicks, LLC
Milwaukee, WI
info@fixdpicks.com
(414) 502-9440
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DISCLAIMER: This site is meant for entertainment purposes only and does not involve placing bets on sports. This site is meant for adult users only. If you or a loved one has a gambling problem, call the National Problem Gambling Helpline at 1-800-522-4700.

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